Buying Online Terms & Conditions

1. Some of the offers and prices found on this website are 'web exclusive' offers they are all subject to stock availability.

PRICING

1. Should any goods offered by incorrectly priced, we reserve the right to withdraw the items from sale, at any point prior to shipping.

DELIVERY

1. Golf and Sports Supplies  use Business Post and Royal Mail  to provide a  fast home delivery service to UK Mainland Addresses.
2. Goods are normally despatched between 3-5 working days.  Please allow upto 7 days for your order to arrive.
    
3. In the busy times, xmas, spring/summer please allow upto 12 days.
    

ACKNOWLEDGEMENT OF ORDER

1. We will acknowledge all orders by e-mail,  if there are any queries with the order.
    
2. You must ensure that you type your e-mail address correctly, as the order confirmation e-mail is sent automatically and won't get to you if you make a spelling mistake.

PRODUCT WARRANTIES

1. All of our goods on the Universal Sports website are new and supplied with the manufacturers own full warranty.

ORDER ACCEPTANCE

1. Your order is not accepted until your credit/debit card is processed
    
2. We will  take payment  the card as a security process from order point. The goods are shipped in the normal time as advised above.
    
3. Any e-mail, on-screen receipt or other acknowledgement of your order is simply an indication that your request for an order has been received, this does not in any way denote acceptance of your order.
    
4. We reserves the right, at any time prior to acceptance, to refuse/cancel any order or any part of an order.

RETURNS POLICY

1. In the unlikely event that you experience problems with any of the products please email us sales@universal-sports.co.uk
    
2. To speed up the returns process please keep your receipt, delivery note or proof of purchase in a safe place for the duration of your warranty.
    
3. If your goods are damaged in transit, we will arrange to swap out the items, however if your goods are damaged in use, you will need to raise a warranty call with the manufacturer who will then deal with the issue.

ORDER CANCELLATION

1. You have the right to cancel your order within 7 working days, beginning on the day after you receive your goods.
    
2. If the goods have already been dispatched they must be returned to us in an unused condition.
   We reserve the right to refuse any goods which are not returned to us in an unused condition.
    
3. Collection of goods can be arranged. However we may ask you to fund the return.
    
4. To cancel an order; e-mail our customer services team on sales@universal-sports.co.uk

PRIVACY POLICY

1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
    
2. We only collect information about you, to enable us process your order and second, to provide you with the best possible service. This may include offering you special offers. (see 3)
    
3. We will not e-mail you in the future unless you have given us your consent.
    
4. We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
    
5. The type of information we will collect about you includes:
   your name
   address
   phone number
   e-mail address
   credit/debit card details
    
6. We will never collect sensitive information about you without your explicit consent.
    
7. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
    
    
8. Visitors to this site who; enter competitions, request advice, place orders, request feedback, etc. will automatically be entered onto our special offer mailing list. Instructions on how to remove your e-mail address from this list are on the bottom of each e-mail.
    
9. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
    
10. If you have any questions about your privacy on this site, you should e-mail us.

COMPLAINTS

1. In the unlikely event that you have a complaint about our site or service, please e-mail us at sales@universal-sports.co.uk and we will attempt to remedy the situation.
    
2. We endeavour to respond to all complaints within 5 days and resolve them within a further 7 days